Process
All organisations want to improve the way they do business, to produce things more efficiently, and to make greater profits. Non-profit organisations are also concerned with efficiency, productivity, and achieving their goals. 3Pillars Asia Pacific assesses the business processes that allow the organisation to function, and then develops intervention strategies based on the issues, needs and strategic direction of the organisation.
Process Management
Identify which processes are adding value to your customers and which ones are causing them pain. Process Management takes the ‘luck’ out of process performance and replaces it with a continuous feedback mechanism that will guide you to achieve your goals.
- Identify your core process value stream and map your processes
- Develop critical to quality (CTQ) customer metrics to ensure process outcomes deliver to the customer’s requirements
- Develop process metrics linked to CTQs to ensure each process is being managed and controlled to achieve customer outcomes
- Assign ownership and responsibilities for each core process
- Develop and coach your staff to manage their processes to deliver customer outcomes
- The Process Management System will identify core processes that require Process Improvement activities
Process Improvement
Process Improvement will give your business a structured methodology such as DMAIC to thoroughly investigate the key drivers of process performance. Identify the root causes of poor performance and determine suitable solutions.
- Define your core process problems and prioritise them into a ‘roadmap’ of initiatives
- Train your staff in Lean Six Sigma methodology and tools
- Coach and guide your staff through the projects that have been assigned to them
- Conduct Stage Gate reviews to ensure projects are on track and delivering gains
- Coordinate the benefits realisation outcomes of each project to ensure the gain is sustained
Process Redesign
When your existing processes can no longer be improved to deliver the performance demanded by your customers, Process Redesign methodology assists businesses to design completely new products and services based on validated customer requirements.
- Define your customer requirements and goals for the process, product or service
- Measure and match performance to customer requirements
- Analyse and assess the process, product or service design
- Design and implement new processes, products and services
- Verify results and maintain performance
